I have over seventeen years' experience as a UK-based executive assistant and office manager, twelve of those years within the coaching and consultancy sectors, and have been working remotely for my clients for over seven years. I have particular expertise in supporting executive coaches and organisational consultants run their businesses as efficiently as possible. However, my skills translate well across many business sectors. The remote support services I offer include:

 

email & diary Management

  • Appointment scheduling/resheduling

  • Inbox maintenance

  • Address book compilation

  • Mailing list maintenance

  • Arranging travel & workshops

General Administration

  • Typing & transcription

  • Spreadsheet/database creation & maintenance

  • Online research

  • Task list management

  • Process tracking & project management

  • Electronic filing systems

Writing & Proofreading

  • Emails

  • Blogs

  • Letters

  • Newsletters

  • Contracts

  • Marketing materials

  • Website content

Design

Online Presence

  • Search engine optimisation (SEO)

  • Social media strategy & management

  • Online marketing

  • E-commerce solutions

Finance

  • Invoicing

  • Chasing payments

  • Expense tracking & processing

  • Financial reporting

analytics

  • Data analysis & reporting

  • Competitor research & analysis

  • Website analytics and bench-marking

HR support

  • Job spec creation

  • Ad placement

  • CV sifting & initial interviews

  • Psychometrics

Lifestyle Management

  • Appointment booking

  • Online research

  • Online shopping


Software packages and systems I am proficient in include:

  • Microsoft Outlook

  • Microsoft Word

  • Microsoft PowerPoint

  • Microsoft Excel

  • PDF creation and editing

  • Dropbox

  • Zenkit

  • Slack

  • Quickbooks

  • Receipt Bank

  • Statwing

  • Tableau

  • Online survey systems & psychometric tools

  • Buffer

  • Hootsuite

  • MailChimp

  • Google Analytics

  • CRM, including Salesforce

  • Squarespace

  • WordPress

  • Adobe Dreamweaver

  • Adobe Photoshop

  • Adobe Fireworks


some examples of projects I have been involved in are:

  • Overhauling the branding of a client organisation, including redesigning the company website, brochure and PowerPoint template.

  • Carrying out detailed statistical analysis of a large scale 360 for partners of a law firm to identify trends and action points which were then presented at a global partners’ conference.

  • Researching, sourcing and implementing the most appropriate online survey platform for a coaching organisation.

  • Upgrading the accounting system of a consulting firm to new Quickbooks software.

  • Working with clients to design online psychometric tests, running those tests and putting forward proposals for the layout and design of the resulting reports.

  • Preparing and distributing monthly financial reports for a small consultancy.

  • Researching and sourcing the best file sharing and internal communications platforms for clients.

  • Providing programme management on a major regeneration project, involving a number of high profile organisations.

  • Preparing & proof reading tender bids for an Ofsted contractor.

  • Proposing and implementing low cost e-commerce solutions for small online businesses.

  • Assisting client businesses to become GDRP compliant.